Orders, terms & returns

These terms apply to purchases from Braai Kraal (Pty) Ltd through this website. Contact and business particulars are displayed on the Contact page. Effective date: 12 September 2026. Read the product description, selected quantity, price and delivery charge before submitting an order. You may correct your cart before checkout. An order-received email acknowledges your request; it does not confirm payment or availability. We confirm payment and fulfilment through the order status and subsequent correspondence. Keep your private order link confidential.

Prices are shown in South African rand. The checkout total shows the price of the selected goods and delivery charge before payment. We will not add an undisclosed charge without your agreement. Orders require confirmed payment before release. For EFT, a payment notification alone is not proof that funds have cleared. If a material listing error or unavailable item affects your order, we will contact you rather than substitute goods or charge a changed price without agreement. If we cannot supply an accepted order, we will refund amounts due or agree an alternative with you.

Our Delivery & collection page forms part of these terms. In-stock delivery is estimated at 1–3 working days after confirmed payment. Agreed supplier orders for out-of-stock items are estimated at 3–7 working days after availability and payment are confirmed. Weekends and South African public holidays are excluded. If delivery is delayed materially, contact us to agree next steps; applicable cancellation rights remain available. Supply an accurate accessible delivery address and a contact number. Collection is by appointment after we confirm readiness. Courier tracking does not itself prove that you received the goods.

We do not offer a discretionary change-of-mind returns policy beyond rights provided by law. This does not mean “no refunds under any circumstances”. Nothing in these terms excludes mandatory rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. Where the ECTA cooling-off right applies, you may cancel a goods transaction without reason or penalty within seven days after receipt; only the direct return cost may be charged, and qualifying payments must be refunded within 30 days of cancellation. Statutory exclusions apply to certain transactions, including some personalised or rapidly perishable goods. An exclusion must actually apply to the product; it is not a blanket exclusion for our catalogue.

Where goods fail the applicable statutory quality requirements, the Consumer Protection Act provides remedies, including return within six months after delivery and the choice of repair, replacement or refund at the supplier’s risk and expense, subject to the Act. Other statutory remedies may also apply. Contact us with your order reference, a description of the problem and photos where practical so we can arrange the appropriate process. Please report delivery damage promptly; a short reporting request does not remove your statutory rights. Original packaging and proof of purchase assist investigation, but packaging requirements do not override mandatory remedies.

Use the Contact page or reply to an order email before sending goods back so we can supply return instructions. We assess the applicable remedy and any lawful return cost according to the circumstances; we do not force store credit where a refund is legally due. We aim to resolve concerns directly. You may still seek assistance from the Consumer Goods and Services Ombud, National Consumer Commission or a competent court, as applicable. South African law applies, without limiting any mandatory consumer protection. Changes to these terms do not retrospectively remove rights attached to an existing order.